![]() ![]() Escalating difficult and complex situations to Call Center Supervisors as they arise.Presenting, at all times, a positive view of the Ocean Resort Casino Atlantic City when interacting with customers and fellow employees. ![]() Sensing and exploiting up-sell opportunities where appropriate always attempting to cross-sell in cases when a specific request cannot be met.Ensuring that customer requests for reservations and other services are met and confirmed within the guidelines established by management.Always leading the call without failing to listen to the voice of the customer.Responding to inbound customer e-mail inquiries, using methods and verbiage defined by management.Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, events, transportation and entertainment reservations.The Reservations/Call Center Representative is responsible for providing customers with a clear picture of Ocean Resort Casino Atlantic City’s products and services. ![]()
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